Child Care
The Iowa HHS has a new tool, Iowa Child Care Connect, to help Iowans track down child care for their kids (8-23-24).
childcareconnect.iowa.gov
Iowa Department of Human Rights
NASW OnLine CE Institute
https://naswinstitute.inreachce.com/
Resources for telehealth providers
Wellmark
Telehealth billing codes and policies
https://www.wellmark.com/Provider/CommunicationAndResources/COVID-19/Telehealth.aspx
note – this applies Wellmark (Iowa and South Dakota) only – not to the other Blue Cross/Blue Shield (BC/BS) companies.There are clients who reside in Iowa who have other BC/BS plans.You will need to check with those BC/BS administrators for their policies.
https://www.wellmark.com/employer/covid-19-employer
Billing and best practices
Indiana University School of Social Work is offering a free introductory program titled ‘Telehealth Basics for Social Work Educators and Clinicians' responding to COVID-19. The program is online and self-paced. It includes 3 modules that provide help with risk-management, ethical guidelines, service policies, social media, and strategies and skills for engaging with clients online. Participants that complete the program can earn 2 CEUs.
Click on the link below to access:
https://expand.iu.edu/browse/socialwork/courses/telehealth-basics-for-social-work-educators-behavioral-health-clinicians-responding-to-covid-19
Good COVID-19 resources for those who speak languages other than English:
https://www.refugeeallianceofcentraliowa.org/covid19-information
Licensure Exam updates
https://home.pearsonvue.com/coronavirus-update
Medicaid
IME COVID-19 Page
https://dhs.iowa.gov/ime/members/COVID19/services
State of Iowa government websites
Iowa Department of Human Services COVID-19 Resource page
https://dhs.iowa.gov/COVID19
Iowa Department of Public Health
https://idph.iowa.gov/
Iowa Board of Social Work
https://idph.iowa.gov/Licensure/Iowa-Board-of-Social-Work
Guidance on the Governor’s Proclamation on Licensure during the COVID-19 era
https://idph.iowa.gov/Portals/1/userfiles/270/04062020-%20Iowa%20Board%20of%20Social%20Work%20Guidance%20%281%29.pdf
Iowa Workforce Development
https://www.iowaworkforcedevelopment.gov/
includes resources on unemployment, the CARES Act Benefits and current job openings
Federal Resources
The NASW National office has an extensive website of resources, including
For federal action alerts, go to
https://www.socialworkers.org/Advocacy/Legislative-Alerts
socialworkers.org is updated on a very regular basis – check back often for more information.
https://www.socialworkers.org/LinkClick.aspx?fileticket=AIf2z25g2mI%3d&portalid=0
Iowa Specific
The office of U.S. Rep. Axne has put together an extensive resource guide on Corona Virus, including what has changed with the COVID-19 federal legislation
https://axne.house.gov/media/coronavirus-resource-guide
Resources on Telehealth
Person Centered Tech (recommended by an NASW- Texas colleague)
https://personcenteredtech.com/
Mental Health
Iowa Help Line
If someone is in need of immediate assistance for a mental health issue please call:
Iowa Help Line at 1-855-800-1239
It is available 24 hours a day, 7 days a week. You can also text: 855-800-1239 or chat via IowaHelpLine.org.
NAMI Iowa
https://namiiowa.org/
Warm Helpline for referrals
1-800-273-8255
NAMI branches across Iowa
https://namiiowa.org/find-a-nami-near-you/
Food Pantries
Food Bank of Iowa (covers a broad swath of central Iowa)
https://www.foodbankiowa.org/
Medicaid
Iowa Medicaid Enterprises
Member Services
https://dhs.iowa.gov/ime/members
Provider Services
https://dhs.iowa.gov/ime/providers
Amerigroup
https://providers.amerigroup.com/Pages/contactus-ia.aspx
Iowa Total Care
https://www.iowatotalcare.com/contact-us.html
General Needs
Most counties have their own social service resource director – search the specific county, Iowa + resource directory.For example, searching
“Adair County Iowa resource directory”
Pulls up a 45 page resource guide by Iowa State University Extension and Outreach as well as a directory created by 4rkidsearlychildhoodiowa
Local contacts for Early Childhood Iowa
https://earlychildhood.iowa.gov/local-early-childhood-boards
Local United Ways
https://www.uwiowa.org/local-united-ways
Community Action Agencies
https://iowacommunityaction.org/
Find a Social Worker (NASW members get a discount to list their practice!)
https://www.helpstartshere.org/?page_id=3677
PR/Messaging kits
Polk County Health Services has created at COVID-19 messaging tool kit with products that can be downloaded and customized.
https://pchsia.org/COVID19
Refugee Alliance of Central Iowa Resource Guide
Resettlement Agencies
Catholic Charities Refugee Resettlement
601 Grand Avenue, Des Moines
515-237-5095
US Committee for Refugees and Immigrants
1200 University Avenue, Suite 205, Des Moines
515-528-7525
Refugee Service Centers
Iowa Bureau of Refugee Services
1914 Carpenter Avenue, Des Moines
515-875-5600
Lutheran Services in Iowa, Refugee Connection Center
3200 University Avenue, Des Moines
515-271-7335
U.S. Immigration Office
US Citizenship and Immigration Services (USCIS)
Neal Smith Federal Building
210 Walnut Street, Des Moines
515-564-4700
Ethnic Community Based Organizations (ECBOs) in Central Iowa
African Community Institute
african.aci@gmail.com
515-322-5661
African Immigrant and Refugee Transition Service
https://www.airts.org/
515-204-1715
Africans in Iowa for Empowerment
www.africansiniowa.org
515-339-6697
Al Exito!
https://www.alexitoiowa.org/
515-480-0904
Angelo Othow Foundation, United Upper Nile South Sudanese Community
https://www.angelo-othow.org/about-us
Angkor Wat Friendship Association
https://www.iowaasianalliance.com/cambodian/
515-247-0189
Bhutanese Community in Iowa
http://www.bhutaniowa.org/
515-418-9718
Bor Women Association
http://iowalink.com/borwomen.org/
Bosnian American Association in Iowa
https://www.bosniakamerican.org/
Child Futures International
antoniotweh@yahoo.com
Congo Progress
https://www.congoprogress.org/
515-865-4491
Congolese Youth Connect
https://www.congoleseyouthconnect.com/
515-783-2728
Dream Iowa
https://dreamiowa.us/
641-229-1419
Ethnic Minorities of Burma Advocacy and Resource Center (EMBARC)
http://www.embarciowa.org/
515-286-3928
Equatoria South Sudanese Community Association, Iowa
https://www.facebook.com/Equatoria-South-Sudanese-Community-Association-Iowa-279605475406644/
515-953-8104
Genesis Youth Foundation
www.genesisyouthfoundation.org515-710-6838
Hindu Cultural and Education Center
http://www.hcec-iowa.org/contact-us/
515-505-5538
Hmong Community in Iowa
https://www.iowaasianalliance.com/hmong/
515-261-0403
Indo-American Association of Iowa
http://iaaiowa.org/
515-556-5024
Iowa Chin Community
https://www.facebook.com/chincommunityiowa/
Iowa Congolese Organization and Center for Healing
https://www.icoachiowa.org/home-english
515-505-9109
Iowa Nepalese Association
https://www.iowanepaleseassociation.org/
Karen Community in Iowa
https://www.facebook.com/KarenIowa
Liberian Association of Iowa
https://www.facebook.com/lAIowaLib/
515-661-0409
Latinas Unidas por una Nuevo Amenecer
https://www.facebook.com/LUNAIowa/
Monsoon Asian and Pacific Islanders in Solidarity (Monsoon United Asian Women of Iowa)
https://monsooniowa.org/
515-288-0881
NISAA African Family Services
http://nisaa-afs.org/
515-255-5430
Proteus
https://www.proteusinc.net/
800-372-6031
Tai Studies Center
http://taistudiescenter.org/
274-6125
Vietnamese American Community in Iowa
http://www.vietnameseiniowa.org/
Employment Assistance Agencies
Central Iowa Works
1111 9th Street, Suite 260, Des Moines
243-2130
www.centraliowaworks.org
Evelyn Kay Davis Center for Working Families
801 University Avenue, Unit 3, Des Moines
697-7700
info@evelynkdaviscenter.org
Goodwill Career Connection Centers
5921 SE 14th Street, Suite 2300, Des Moines
953-6456
5355 NW 86th Street, Johnston
265-5323
Iowa Workforce Development Iowa Works Center
200 Army Post Road, Des Moines
281-9619
Staffing Agencies
DES Employment Group
1300 Cummins Road, Des Moines
1-866-740-5627
Kelly Services
3725 86th Street, Suite 3725, Urbandale
282-0264
People Ready
5525 Merle Hay Road, Suite 140, Des Moines
246-0780
QPS Employment Group
3629 Beaver Avenue, Des Moines
266-6700
Financial Assistance
General Assistance: Polk County Residents should apply here before reaching out to other agencies:
2309 Euclid Avenue, Des Moines
286-2088
Cross Ministries (Located inside IMPACT Community Action Partnership, call Thursday am to make appointment)
3226 University Avenue, Des Moines
279-9998
FIP (Family Investment Program), Iowa Department of Human Servcies
Online application at www.oasis.iowa.gov or download from www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 Euclid Avenue, Des Moines
725-2600
Impact Community Action Partnership
500 Army Post Road, Des Moines
274-9496
3226 University Avenue, Des Moines
518-4779
2701 SE Convenience Boulevard, Suite 2, Ankeny
965-0433
Salvation Army Temple (Must call to make appointment)
1330 6th Avenue, Des Moines
282-3422
St. Vincent de Paul (Must call Wednesday mornings to make appointment)
1426 6th Avenue, Des Moines
282-8327
West Des Moines Human Services (WDM Residents Only)
139 6th Street, West Des Moines
222-3660
Food Assistance Programs
Food Assistance Iowa Department of Human Services
Complete online app at www.oasis.iowa.gov or download at www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 /Euclid Avenue, Des Moines
725-2600
Share IOWA
1-800-344-1107
www.shareiowa.com
WIC (Women, Infants, and Children, for women who are pregnant or with children up to 5 years old)
2300 Euclid Avenue, Suite D, Des Moines
1-800-532-1579
Food Pantries
Amazing Grace Ministries and Outreach
1903 53rd Street, Des Moines (North-West, near Franklin Library)
277-9062
Bethel AME Church
1528 E. University Avenue, Des Moines (East)
266-1871
Bidwell Riverside Distribution Center (DMARC)
1203 Hartford Avenue, Des Moines (Southeast)
244-6251 Ext.213
Caring Hands Food Pantry and Clothes
201 9th Street NE, Altoona
267-4533
Catholic Charities Outreach Center
1815 Hubbell Avenue, Des Moines (East)
262-7290
Central Iowa Shelter Services (DMARC)
1420 Mulberry Street, Des Moines (Downtown)
284-5719
Christ Apostolic Temple
1230 E 17th Street, Des Moines (East)
265-2417
Clive Community Services
2910 NW 82nd Street, Suite A, Clive
257-8550
Commerce Community Church
4007 High Street, West Des Moines
225-6651
Creative Visions
1343 13th Street, Des Moines (North-West)
244-4003
Cross Ministries (DMARC) – Located inside IMPACT Community Action Partnership
3226 University Avenue, Des Moines (West)
279-9998
DSM First Food Pantry
2725 Merle Hay Road, Des Moines (North-West)
279-9766
Eastside Church of the Nazarene
1451 E 25th Street, Des Moines (East)
265-6000
Eddie Davis Community Center
1312 Maple Street, West Des Moines
277-1103
Elpis Christian Fellowship
440 College Avenue, Des Moines (West-Central)
401-9475
First Church of the Open Bible
2200 Beaver Avenue, Des Moines (North-West)
274-9296
Impact Community Action Partnership (DMARC)
2701 SE Convenience Blvd, Suite 2, Ankeny
965-0433
Lee Town Assembly Church
2720 State Street, Des Moines (East)
265-3784
Partnership Place (DMARC)
5870 Merle Hay Road, Suite D, Johnston
868-1357
Polk County River Place Food Pantry (DMARC)
2309 Euclid Avenue, Des Moines (North-West)
286-3695
Salvation Army Citadel (DMARC)
1216 E 25th Court, Des Moines (East)
266-3156
Salvation Army Temple (DMARC)
1330 6th Avenue, Des Moines (North-Central)
282-3422
St. Theresa Food Pantry
1230 Merle hay Road, Des Moines (North-West)
St. Vincent de Paul
1426 6th Avenue, Des Moines (Central)
282-8327
Urbandale Food Pantry (DMARC)
7611 Douglas Avenue, Suites 34/35, Urbandale
251-6688
Waukee Area Christian Services
Westview Church, 1155 SE Boone Drive, Waukee
987-5523
West Des Moines Human Services (DMARC)
139 6th Street, West Des Moines
222-3660
Health Service Providers (In an emergency call 911)
Broadlawns Medical Center
1801 Hickman Road, Des Moines
282-2200
www.broadlawns.org
The Iowa Clinic
Various Locations
875-9000
www.iowaclinic.com
La Clinica de la Esperanza (Hours vary, ask about financial assistance application)
3200 Grand Avenue, 6th Floor, Des Moines
244-6162
Mercy
Various locations
247-3121
www.mercydesmoines.org
Planned Parenthood of the Heartland (Hours vary, free birth control available)
Various locations, call for appointment
877-811-7526
Polk County Health Department (Many free/low cost services)
1907 Carpenter Avenue, Des Moines
286-3798
Primary Health Care (Hours vary, call for appointment)
Various locations
248-1500
UnityPoint Health
Various locations
241-6212
www.unitypoint.org
Health - Free Medical Clinics (Walk In Only)
Christ the King Clinic (Enter South Door)
5711 SW 9th Street, Des Moines
285-2888
Mondays 7-9pm, Adults
Wednesdays 7-9pm, Children 18 and under
Clive Community Services
2910 NW 82nd Street, Suite A, Clive
257-8550
1st and 3rd Monday/Month, 5:30 – 7:30pm
Corinthian Family Health Free Clinic
814 School Street, Des Moines
243-4073
Saturdays 9-Noon
Creative Visions
1343 13th Street, Des Moines
244-4003
Thursdays 10-3
Grace United Methodist Church
3700 Cottage Grove Avenue, Des Moines
255-2131
Tuesdays 5:30 – 7:30pm, Free meal provided
Islamic Center of Des Moines
6201 Franklin Avenue, Des Moines
255-0212
1st and 3rd Saturday/Month, 9-11am
Margaret Cramer Clinic-DSM First Church
2725 Merle Hay Road, Des Moines
279-9766
Thursdays 5:30 – 7:00pm
Mae E. Davis Clinic – Eddie Davis Community Center
1312 Maple Street, West Des Moines
277-1103
Tuesdays 7-9pm
Dr. Nick Palmer/Jim Ellefson Clinic
1607 E. 33rd Street, Des Moines
266-7622
Tuesdays 1:30 – 4:00pm
Thursdays 5:30 – 8:00pm
St. Luke’s Clinic – Polk City United Methodist Church
1421 W. Broadway Street, Polk City
984-6274
1st and 3rd Wednesday/Month 6-8pm
Waukee Area Christian Services
Westview Church (Lower Level)
1155 SE Boone Drive, Waukee
987-5523
Mondays 5:30 – 7:00pm
Health - Counseling and Mental Health Services
Call EveryStep at 558-9946 or 211 to help find a provider.
If you have a mental health emergency, please call 911.
Suicide prevention: 800-273-TALK (8255)
Health - Dental Providers (All listed below accept Medicaid)
A-1 Iowa Dental, PLLC.
6901 Hickman Road, Suite 2, Urbandale
270-5385
210 S. Ankeny Boulevard, Ankeny
964-5602
Broadlawns Dental Clinic
1761 Hickman Road, Des Moines
282-2421
Dental Connections
1111 9th Street, Suite 190, Des Moines
244-9136
Des Moines Children’s Dentistry (Only accepts new Medicaid patients under 12)
5950 Village View Dr, Suite 200, West Des Moines
225-1677
East Des Moines Family Dentistry
2707 Easton Boulevard, Des Moines
265-0339
Hilltop Dental
2580 Hubbell Avenue, Des Moines
265-0311
Hintz Family Dentistry
319 N. Ankeny Boulevard, Ankeny
965-1653
615 East 14th Street, Des Moines
262-2655
Iowa Dental Clinic, PC
5601 Hickman Road, Suite 5
277-1199
Park Avenue Family Dental (Only accepts new Medicaid patients under 18)
1004 E. Park Avenue, Des Moines
244-7428
Primary Health Care
2353 SE 14th Street, Des Moines
248-1470
1200 University Avenue, Suite 100
248-1888
Southside Dental Clinic
5921 SE 14th Street, Suite 1500, Des Moines
285-4759
Westgate Dental
1000 73rd Street, Suite 1, Windsor Heights
223-5001
Westown Pediatric Dentistry
4090 Westown Parkway, Suite B1, West Des Moines
267-0737
Health Insurance Assistance (Hawk-I and Medicaid)
To apply visit www.dhs.iowa.gov/how-to-apply
Everystep also offers additional assistance, call 288-1516 for their navigator program
Iowa Medicaid Enterprise Member Services
256-4606
www.dhs.iowa.gov/ime/members
Hawk-i
800-257-8563
www.dhs.iowa.gov/hawk-i
Managed Care Organizations (MCO’s)
Amerigroup Iowa, Inc.
800-600-4441
UnitedHealthcare Plan of the River Valley, Inc.
800-464-9484
Housing/Housing Emergencies
24/7 Housing Interpretation Hotline
1. Call 282-8269
2.Dial Extension 5
3.Say your language
4.Say the company code “7092”
Primary Health Care Outreach (Housing Emergency Assistance)
*Call this agency first if looking for emergency shelter
248-1850
Interpretation Services
24/7 Housing Interpretation Hotline
1. Call 282-8269
2.Dial Extension 5
3.Say your language
4.Say the company code “7092”
Broadlawns Medical Center Interpreting and Translation Services (Phone/In-Person)
1801 Hickman Road, Des Moines
282-3366
TTY: 282-4290
EMBARC (Phone/In-Person)
2309 Euclid Avenue, Des Moines
286-3783
EveryStep (Formally VNS/Community Voices) (Phone/In-Person)
1111 9th Street, Suite 320, Des Moines
558-9597
International Translation Services, Inc. (In-Person only)
897-7628
Iowa International Center (Phone/In-Person)
3839 Merle Hay Rd., Suite 259, Des Moines
282-8269
LANGUAGE tech, Inc. (In-Person)
PO Box 41190, Des Moines
277-6058
Mercy Interpretation Services (Phone/In-Person)
1111 6th Avenue, Des Moines
247-8255
Voices Interpreting, LLC (Phone/In-Person)
7528-B Hickman Road, Windsor Heights
612-6011
Legal Assistance
American Friends Service Committee
4211 Grand Avenue, Des Moines
274-4851
Drake Legal Clinic
2400 University Avenue, Des Moines
271-2502
Iowa Legal Aid
1111 9th Street, Suite 230, Des Moines
800-532-1275
Justice for Our Neighbors
2024 Forest Avenue, Suite 101, Des Moines
255-9809
US Committee for Refugee and Immigrants
1200 University Avenue, Suite 205
528-7252
Mental Health Services
Call EveryStep at 558-9946 or 211 to help find a provider.
If you have a mental health emergency, please call 911.
Suicide prevention: 800-273-TALK (8255)
Emergency Numbers (24 Hours Assistance, for an emergency call 911)
In an emergency, call 911
2-1-1
United Way of Central Iowa 2-1-1
Call 211, or visit 211Iowa.org, or text your zip code to 898211
24/7 Housing Interpretation Hotline
Call 282-8269
Dial Extension 5
Say your language
Say the company code “7092”
Broadlawns Crisis Team
282-5752
Child and Adult Abuse Hotline
1-800-362-2178
Children and Families of Iowa Domestic Violence Services
1-800-942-0333
Crime Victim Compensation
281-5044
Iowa Poison Control Center
1-800-222-1222
Iowa Sexual Abuse Line
1-800-284-7821
Iowa Teen Line
1-800-443-8336
Iowa Victim Call Center
1-800-770-1650, or text “iowahelp” to 20121
L.U.N.A (For Latinx/Spanish-speaking individuals who need assistance from abuse)
1-866-256-7668
Monsoon United Asian Women of Iowa (For Asian/Pacific Islanders individuals who need assistance from abuse)
1-866-881-4641
National Human Trafficking Hotline
1-888-373-7888, or text “INFO” or “HELP” to 233733
NISAA African Family Services (for African immigrant or refugee individuals who need assistance from abuse)
1-866-881-4641
Polk County Crisis and Advocacy Services
286-3535