Resources for Iowa Social Workers 


NASW OnLine CE Institute
https://naswinstitute.inreachce.com/

Resources for telehealth providers

Wellmark
Telehealth billing codes and policies
https://www.wellmark.com/Provider/CommunicationAndResources/COVID-19/Telehealth.aspx
note – this applies Wellmark (Iowa and South Dakota) only – not to the other Blue Cross/Blue Shield (BC/BS) companies.There are clients who reside in Iowa who have other BC/BS plans.You will need to check with those BC/BS administrators for their policies.
https://www.wellmark.com/employer/covid-19-employer

Billing and best practices

Indiana University School of Social Work is offering a free introductory program titled ‘Telehealth Basics for Social Work Educators and Clinicians' responding to COVID-19.  The program is online and self-paced. It includes 3 modules that provide help with risk-management, ethical guidelines, service policies, social media, and strategies and skills for engaging with clients online. Participants that complete the program can earn 2 CEUs.
Click on the link below to access:
https://expand.iu.edu/browse/socialwork/courses/telehealth-basics-for-social-work-educators-behavioral-health-clinicians-responding-to-covid-19

Good COVID-19 resources for those who speak languages other than English:

https://www.refugeeallianceofcentraliowa.org/covid19-information

Licensure Exam updates
https://home.pearsonvue.com/coronavirus-update

Medicaid
IME COVID-19 Page

https://dhs.iowa.gov/ime/members/COVID19/services

State of Iowa government websites

Iowa Department of Human Services COVID-19 Resource page
https://dhs.iowa.gov/COVID19

Iowa Department of Public Health
https://idph.iowa.gov/

Iowa Board of Social Work
https://idph.iowa.gov/Licensure/Iowa-Board-of-Social-Work
Guidance on the Governor’s Proclamation on Licensure during the COVID-19 era
https://idph.iowa.gov/Portals/1/userfiles/270/04062020-%20Iowa%20Board%20of%20Social%20Work%20Guidance%20%281%29.pdf

Iowa Workforce Development
https://www.iowaworkforcedevelopment.gov/
includes resources on unemployment, the CARES Act Benefits and current job openings

Federal Resources

The NASW National office has an extensive website of resources, including

For federal action alerts, go to
https://www.socialworkers.org/Advocacy/Legislative-Alerts

socialworkers.org is updated on a very regular basis – check back often for more information.
https://www.socialworkers.org/LinkClick.aspx?fileticket=AIf2z25g2mI%3d&portalid=0

Iowa Specific

The office of U.S. Rep. Axne has put together an extensive resource guide on Corona Virus, including what has changed with the COVID-19 federal legislation
https://axne.house.gov/media/coronavirus-resource-guide

Resources on Telehealth
Person Centered Tech (recommended by an NASW- Texas colleague)
https://personcenteredtech.com/

Mental Health

Iowa Help Line
If someone is in need of immediate assistance for a mental health issue please call:
Iowa Help Line at 1-855-800-1239
It is available 24 hours a day, 7 days a week. You can also text: 855-800-1239 or chat via IowaHelpLine.org.

NAMI Iowa
https://namiiowa.org/
Warm Helpline for referrals
1-800-273-8255

NAMI branches across Iowa
https://namiiowa.org/find-a-nami-near-you/

Food Pantries

Food Bank of Iowa (covers a broad swath of central Iowa)
https://www.foodbankiowa.org/

Medicaid

Iowa Medicaid Enterprises
Member Services
https://dhs.iowa.gov/ime/members
Provider Services
https://dhs.iowa.gov/ime/providers

Amerigroup
https://providers.amerigroup.com/Pages/contactus-ia.aspx

Iowa Total Care
https://www.iowatotalcare.com/contact-us.html
General Needs
Most counties have their own social service resource director – search the specific county, Iowa + resource directory.For example, searching
“Adair County Iowa resource directory”
Pulls up a 45 page resource guide by Iowa State University Extension and Outreach as well as a directory created by 4rkidsearlychildhoodiowa
Local contacts for Early Childhood Iowa
https://earlychildhood.iowa.gov/local-early-childhood-boards

Local United Ways

https://www.uwiowa.org/local-united-ways

Community Action Agencies
https://iowacommunityaction.org/

Find a Social Worker (NASW members get a discount to list their practice!)
https://www.helpstartshere.org/?page_id=3677

PR/Messaging kits
Polk County Health Services has created at COVID-19 messaging tool kit with products that can be downloaded and customized.
https://pchsia.org/COVID19


Refugee Alliance of Central Iowa Resource Guide

Resettlement Agencies

Catholic Charities Refugee Resettlement
601 Grand Avenue, Des Moines
515-237-5095

US Committee for Refugees and Immigrants
1200 University Avenue, Suite 205, Des Moines
515-528-7525

Refugee Service Centers

Iowa Bureau of Refugee Services
1914 Carpenter Avenue, Des Moines
515-875-5600

Lutheran Services in Iowa, Refugee Connection Center
3200 University Avenue, Des Moines
515-271-7335

U.S. Immigration Office
US Citizenship and Immigration Services (USCIS)
Neal Smith Federal Building
210 Walnut Street, Des Moines
515-564-4700

Ethnic Community Based Organizations (ECBOs) in Central Iowa


African Community Institute
african.aci@gmail.com
515-322-5661

African Immigrant and Refugee Transition Service
https://www.airts.org/
515-204-1715
Africans in Iowa for Empowerment
www.africansiniowa.org
515-339-6697

Al Exito!
https://www.alexitoiowa.org/
515-480-0904

Angelo Othow Foundation, United Upper Nile South Sudanese Community
https://www.angelo-othow.org/about-us

Angkor Wat Friendship Association
https://www.iowaasianalliance.com/cambodian/
515-247-0189

Bhutanese Community in Iowa
http://www.bhutaniowa.org/
515-418-9718

Bor Women Association
http://iowalink.com/borwomen.org/

Bosnian American Association in Iowa
https://www.bosniakamerican.org/

Child Futures International
antoniotweh@yahoo.com

Congo Progress
https://www.congoprogress.org/
515-865-4491

Congolese Youth Connect
https://www.congoleseyouthconnect.com/
515-783-2728

Dream Iowa
https://dreamiowa.us/
641-229-1419

Ethnic Minorities of Burma Advocacy and Resource Center (EMBARC)
http://www.embarciowa.org/
515-286-3928

Equatoria South Sudanese Community Association, Iowa
https://www.facebook.com/Equatoria-South-Sudanese-Community-Association-Iowa-279605475406644/
515-953-8104

Genesis Youth Foundation
www.genesisyouthfoundation.org515-710-6838

Hindu Cultural and Education Center
http://www.hcec-iowa.org/contact-us/
515-505-5538

Hmong Community in Iowa
https://www.iowaasianalliance.com/hmong/
515-261-0403

Indo-American Association of Iowa
http://iaaiowa.org/
515-556-5024

Iowa Chin Community
https://www.facebook.com/chincommunityiowa/

Iowa Congolese Organization and Center for Healing
https://www.icoachiowa.org/home-english
515-505-9109

Iowa Nepalese Association
https://www.iowanepaleseassociation.org/

Karen Community in Iowa
https://www.facebook.com/KarenIowa

Liberian Association of Iowa
https://www.facebook.com/lAIowaLib/
515-661-0409

Latinas Unidas por una Nuevo Amenecer
https://www.facebook.com/LUNAIowa/

Monsoon Asian and Pacific Islanders in Solidarity (Monsoon United Asian Women of Iowa)
https://monsooniowa.org/
515-288-0881

NISAA African Family Services
http://nisaa-afs.org/
515-255-5430

Proteus
https://www.proteusinc.net/
800-372-6031

Tai Studies Center
http://taistudiescenter.org/
274-6125

Vietnamese American Community in Iowa
http://www.vietnameseiniowa.org/

Employment Assistance Agencies

Central Iowa Works
1111 9th Street, Suite 260, Des Moines
243-2130
www.centraliowaworks.org

Evelyn Kay Davis Center for Working Families
801 University Avenue, Unit 3, Des Moines
697-7700
info@evelynkdaviscenter.org

Goodwill Career Connection Centers
5921 SE 14th Street, Suite 2300, Des Moines
953-6456
5355 NW 86th Street, Johnston
265-5323

Iowa Workforce Development Iowa Works Center
200 Army Post Road, Des Moines
281-9619

Staffing Agencies

DES Employment Group
1300 Cummins Road, Des Moines
1-866-740-5627

Kelly Services
3725 86th Street, Suite 3725, Urbandale
282-0264

People Ready
5525 Merle Hay Road, Suite 140, Des Moines
246-0780

QPS Employment Group
3629 Beaver Avenue, Des Moines
266-6700

Financial Assistance

General Assistance: Polk County Residents should apply here before reaching out to other agencies:
2309 Euclid Avenue, Des Moines
286-2088                                              

Cross Ministries (Located inside IMPACT Community Action Partnership, call Thursday am to make appointment)
3226 University Avenue, Des Moines
279-9998

FIP (Family Investment Program), Iowa Department of Human Servcies
Online application at www.oasis.iowa.gov or download from www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 Euclid Avenue, Des Moines
725-2600

Impact Community Action Partnership
500 Army Post Road, Des Moines
274-9496
3226 University Avenue, Des Moines
518-4779
2701 SE Convenience Boulevard, Suite 2, Ankeny
965-0433

Salvation Army Temple (Must call to make appointment)
1330 6th Avenue, Des Moines
282-3422

St. Vincent de Paul (Must call Wednesday mornings to make appointment)
1426 6th Avenue, Des Moines
282-8327

West Des Moines Human Services (WDM Residents Only)
139 6th Street, West Des Moines
222-3660

Food Assistance Programs

Food Assistance Iowa Department of Human Services
Complete online app at www.oasis.iowa.gov or download at www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 /Euclid Avenue, Des Moines
725-2600

Share IOWA
1-800-344-1107
www.shareiowa.com

WIC (Women, Infants, and Children, for women who are pregnant or with children up to 5 years old)
2300 Euclid Avenue, Suite D, Des Moines
1-800-532-1579

Food Pantries

Amazing Grace Ministries and Outreach
1903 53rd Street, Des Moines (North-West, near Franklin Library)
277-9062

Bethel AME Church
1528 E. University Avenue, Des Moines (East)
266-1871

Bidwell Riverside Distribution Center (DMARC)
1203 Hartford Avenue, Des Moines (Southeast)
244-6251 Ext.213

Caring Hands Food Pantry and Clothes
201 9th Street NE, Altoona
267-4533

Catholic Charities Outreach Center
1815 Hubbell Avenue, Des Moines (East)
262-7290

Central Iowa Shelter Services (DMARC)
1420 Mulberry Street, Des Moines (Downtown)
284-5719

Christ Apostolic Temple
1230 E 17th Street, Des Moines (East)
265-2417

Clive Community Services
2910 NW 82nd Street, Suite A, Clive
257-8550

Commerce Community Church
4007 High Street, West Des Moines
225-6651

Creative Visions
1343 13th Street, Des Moines (North-West)
244-4003

Cross Ministries (DMARC) – Located inside IMPACT Community Action Partnership
3226 University Avenue, Des Moines (West)
279-9998

DSM First Food Pantry
2725 Merle Hay Road, Des Moines (North-West)
279-9766

Eastside Church of the Nazarene
1451 E 25th Street, Des Moines (East)
265-6000

Eddie Davis Community Center
1312 Maple Street, West Des Moines
277-1103

Elpis Christian Fellowship
440 College Avenue, Des Moines (West-Central)
401-9475

First Church of the Open Bible
2200 Beaver Avenue, Des Moines (North-West)
274-9296

Impact Community Action Partnership (DMARC)
2701 SE Convenience Blvd, Suite 2, Ankeny
965-0433

Lee Town Assembly Church
2720 State Street, Des Moines (East)
265-3784

Partnership Place (DMARC)
5870 Merle Hay Road, Suite D, Johnston
868-1357

Polk County River Place Food Pantry (DMARC)
2309 Euclid Avenue, Des Moines (North-West)
286-3695

Salvation Army Citadel (DMARC)
1216 E 25th Court, Des Moines (East)
266-3156

Salvation Army Temple (DMARC)
1330 6th Avenue, Des Moines (North-Central)
282-3422

St. Theresa Food Pantry
1230 Merle hay Road, Des Moines (North-West)

St. Vincent de Paul
1426 6th Avenue, Des Moines (Central)
282-8327

Urbandale Food Pantry (DMARC)
7611 Douglas Avenue, Suites 34/35, Urbandale
251-6688

Waukee Area Christian Services
Westview Church, 1155 SE Boone Drive, Waukee
987-5523

West Des Moines Human Services (DMARC)
139 6th Street, West Des Moines
222-3660

Health Service Providers (In an emergency call 911)

Broadlawns Medical Center
1801 Hickman Road, Des Moines
282-2200
www.broadlawns.org

The Iowa Clinic
Various Locations
875-9000
www.iowaclinic.com

La Clinica de la Esperanza (Hours vary, ask about financial assistance application)
3200 Grand Avenue, 6th Floor, Des Moines
244-6162

Mercy
Various locations
247-3121
www.mercydesmoines.org

Planned Parenthood of the Heartland (Hours vary, free birth control available)
Various locations, call for appointment
877-811-7526

Polk County Health Department (Many free/low cost services)
1907 Carpenter Avenue, Des Moines
286-3798

Primary Health Care (Hours vary, call for appointment)
Various locations
248-1500

UnityPoint Health
Various locations
241-6212
www.unitypoint.org

Health - Free Medical Clinics (Walk In Only)

Christ the King Clinic (Enter South Door)
5711 SW 9th Street, Des Moines
285-2888
Mondays 7-9pm, Adults
Wednesdays 7-9pm, Children 18 and under

Clive Community Services
2910 NW 82nd Street, Suite A, Clive
257-8550
1st and 3rd Monday/Month, 5:30 – 7:30pm

Corinthian Family Health Free Clinic
814 School Street, Des Moines
243-4073
Saturdays 9-Noon

Creative Visions
1343 13th Street, Des Moines
244-4003
Thursdays 10-3

Grace United Methodist Church
3700 Cottage Grove Avenue, Des Moines
255-2131
Tuesdays 5:30 – 7:30pm, Free meal provided

Islamic Center of Des Moines
6201 Franklin Avenue, Des Moines
255-0212
1st and 3rd Saturday/Month, 9-11am

Margaret Cramer Clinic-DSM First Church
2725 Merle Hay Road, Des Moines
279-9766
Thursdays 5:30 – 7:00pm

Mae E. Davis Clinic – Eddie Davis Community Center
1312 Maple Street, West Des Moines
277-1103
Tuesdays 7-9pm

Dr. Nick Palmer/Jim Ellefson Clinic
1607 E. 33rd Street, Des Moines
266-7622
Tuesdays 1:30 – 4:00pm
Thursdays 5:30 – 8:00pm

St. Luke’s Clinic – Polk City United Methodist Church
1421 W. Broadway Street, Polk City
984-6274
1st and 3rd Wednesday/Month 6-8pm

Waukee Area Christian Services
Westview Church (Lower Level)
1155 SE Boone Drive, Waukee
987-5523
Mondays 5:30 – 7:00pm

Health - Counseling and Mental Health Services

Call EveryStep at 558-9946 or 211 to help find a provider. 
If you have a mental health emergency, please call 911. 

Suicide prevention: 800-273-TALK (8255)

Health - Dental Providers (All listed below accept Medicaid)

A-1 Iowa Dental, PLLC.
6901 Hickman Road, Suite 2, Urbandale
270-5385
210 S. Ankeny Boulevard, Ankeny
964-5602

Broadlawns Dental Clinic
1761 Hickman Road, Des Moines
282-2421

Dental Connections
1111 9th Street, Suite 190, Des Moines
244-9136

Des Moines Children’s Dentistry (Only accepts new Medicaid patients under 12)
5950 Village View Dr, Suite 200, West Des Moines
225-1677

East Des Moines Family Dentistry
2707 Easton Boulevard, Des Moines
265-0339

Hilltop Dental
2580 Hubbell Avenue, Des Moines
265-0311

Hintz Family Dentistry
319 N. Ankeny Boulevard, Ankeny
965-1653
615 East 14th Street, Des Moines
262-2655

Iowa Dental Clinic, PC
5601 Hickman Road, Suite 5
277-1199

Park Avenue Family Dental (Only accepts new Medicaid patients under 18)
1004 E. Park Avenue, Des Moines
244-7428

Primary Health Care
2353 SE 14th Street, Des Moines
248-1470
1200 University Avenue, Suite 100
248-1888

Southside Dental Clinic
5921 SE 14th Street, Suite 1500, Des Moines
285-4759

Westgate Dental
1000 73rd Street, Suite 1, Windsor Heights
223-5001

Westown Pediatric Dentistry
4090 Westown Parkway, Suite B1, West Des Moines
267-0737

Health Insurance Assistance (Hawk-I and Medicaid)

To apply visit www.dhs.iowa.gov/how-to-apply

Everystep also offers additional assistance, call 288-1516 for their navigator program

Iowa Medicaid Enterprise Member Services
256-4606
www.dhs.iowa.gov/ime/members

Hawk-i
800-257-8563
www.dhs.iowa.gov/hawk-i

Managed Care Organizations (MCO’s)
Amerigroup Iowa, Inc.
800-600-4441

UnitedHealthcare Plan of the River Valley, Inc.
800-464-9484

Housing/Housing Emergencies

24/7 Housing Interpretation Hotline
1. Call 282-8269
2.Dial Extension 5
3.Say your language
4.Say the company code “7092”

Primary Health Care Outreach (Housing Emergency Assistance)
*Call this agency first if looking for emergency shelter
248-1850

Interpretation Services

24/7 Housing Interpretation Hotline
1. Call 282-8269
2.Dial Extension 5
3.Say your language
4.Say the company code “7092”

Broadlawns Medical Center Interpreting and Translation Services (Phone/In-Person)
1801 Hickman Road, Des Moines
282-3366
TTY: 282-4290

EMBARC (Phone/In-Person)
2309 Euclid Avenue, Des Moines
286-3783

EveryStep (Formally VNS/Community Voices)  (Phone/In-Person)
1111 9th Street, Suite 320, Des Moines
558-9597

International Translation Services, Inc.  (In-Person only)
897-7628

Iowa International Center (Phone/In-Person)
3839 Merle Hay Rd., Suite 259, Des Moines
282-8269

LANGUAGE tech, Inc. (In-Person)
PO Box 41190, Des Moines
277-6058

Mercy Interpretation Services (Phone/In-Person)
1111 6th Avenue, Des Moines
247-8255

Voices Interpreting, LLC  (Phone/In-Person)
7528-B Hickman Road, Windsor Heights
612-6011

Legal Assistance

American Friends Service Committee
4211 Grand Avenue, Des Moines
274-4851

Drake Legal Clinic
2400 University Avenue, Des Moines
271-2502

Iowa Legal Aid
1111 9th Street, Suite 230, Des Moines
800-532-1275

Justice for Our Neighbors
2024 Forest Avenue, Suite 101, Des Moines
255-9809

US Committee for Refugee and Immigrants
1200 University Avenue, Suite 205
528-7252

Mental Health Services

Call EveryStep at 558-9946 or 211 to help find a provider. 

If you have a mental health emergency, please call 911. 

Suicide prevention: 800-273-TALK (8255)

Emergency Numbers (24 Hours Assistance, for an emergency call 911)

In an emergency, call 911

2-1-1

United Way of Central Iowa 2-1-1
Call 211, or visit 211Iowa.org, or text your zip code to 898211

24/7 Housing Interpretation Hotline
Call 282-8269
Dial Extension 5
Say your language
Say the company code “7092”

Broadlawns Crisis Team
282-5752

Child and Adult Abuse Hotline
1-800-362-2178

Children and Families of Iowa Domestic Violence Services
1-800-942-0333

Crime Victim Compensation
281-5044

Iowa Poison Control Center
1-800-222-1222

Iowa Sexual Abuse Line
1-800-284-7821

Iowa Teen Line
1-800-443-8336

Iowa Victim Call Center
1-800-770-1650, or text “iowahelp” to 20121

L.U.N.A (For Latinx/Spanish-speaking individuals who need assistance from abuse)
1-866-256-7668

Monsoon United Asian Women of Iowa (For Asian/Pacific Islanders individuals who need assistance from abuse)
1-866-881-4641

National Human Trafficking Hotline
1-888-373-7888, or text “INFO” or “HELP” to 233733

NISAA African Family Services (for African immigrant or refugee individuals who need assistance from abuse)
1-866-881-4641

Polk County Crisis and Advocacy Services
286-3535