NASW IA COVID-19 update #6

Additional guidance on Social Work Licenses

The Iowa Department of Public Health and the Iowa Board of Social Work issued some additional guidance this week on social work licensing. You can read that additional guidance at the link below:

Overall, it seems that Governor Reynolds has been pretty good on licensure and telehealth insurance coverage.  One area that is still unclear is licensing for graduating students, since they are unable to take their exams right now.  We are working with our partners to better understand this and will let you know what we find out.  

Insurance reimbursement

Some of our colleagues are having issues with insurance reimbursement. 

If you are having issues, please answer the following questions – the more details we have, the easier it will be for our partners at the insurance companies to find the issue in their computer systems and fix them.  Send your answers to

Questions about insurance reimbursement:

  1. What type of insurance?  (Including Medicare and Medicaid)
  2. Are you not getting reimbursed at all or not getting full rate?
  3. Which billing code(s)?


  1. If commercial insurance  -- what type of plan?
  1. Fully-insured (i.e. the employer actually buys insurance from Wellmark or another carrier)
  2. Self-insured (Carrier administers the plan, the employer doesn’t actually buy “insurance” from the insurance company, they have a pot of money that they use to pay out claims, and the insurance company administers those claims)
  3. Employees of the Federal Government
  4. Employees of the State Government
  1. Does that plan require a different provider for telehealth?
  2. Are you an in-network provider for that plan?

Living in the Time of Corona

I don’t know about you, but I am counting this as Week 3 of “Living in the Time of Corona.”  My count begins Sunday, March 15th, the day we found out that the legislature would be meeting for one day to give the Governor the power she needed to run the state without them.  Although some feel that the Governor   Week 3 has been a little slower.  Don’t hesitate to reach out if you have any questions that you think NASW might be able to answer for you – related to COVID-19 or not.